# this needs to be executed each time the window is closedģ. For Windows/MacOS it should appear a pop-up window where you need to add the portal address .įor Linux, you can open the pop-up window using the command from below and then enter the portal address globalprotect launch-ui Note: On Linux you can clear the cache (PanPortalCfg, PanPCD, rm -rf ~/.GlobalProtect/PanP*Ģ. you can also take a look on logs: PanGPS.log file (basically here you can find each generated from connecting to portal, to receiving, and bringing up the tunnel with gateways) - the path for Windows C:\Program Files\Palo Alto Networks\GlobalProtect\PanGPS.log or for Linux /opt/paloaltonetworks/globalprotect/PanGPS.log ![]() if you have access from browser and the connection cannot be made from GP UI, then try to disable and then enable, or go to Settings > General > Portals remove it and connect again to it, or reinstall the application If you receive a timeout, then your public ip is blocked. ![]() ![]() If you have issues accessing the portal, try the following steps:
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